How can we help?
Questions, bug reports, account issues, or feedback — we read every message. The fastest way to reach us is email, and we typically reply within 1–2 business days.
How do I sign in to Stackmate?
You can sign in with Google, Apple, or email. If you can't sign in:
- Make sure you're using the same method you originally signed up with.
- For email sign-in, use the password reset option, or request a new one-time code.
- Each person uses one role — Founder or Candidate. You can switch roles once per month if you have no active matches.
How does identity verification work?
Verification builds trust and improves your ranking in discovery. The face check runs on your device — we only receive the pass/fail result, never the selfie. You can also link GitHub and LinkedIn as additional trust signals, and disconnect them anytime from your profile.
How does discovery and matching work?
Every profile shows a compatibility score across skill fit, commitment, timezone, and stage. If discovery feels empty, check your filters and make sure your profile is complete — a fuller profile surfaces more and better matches. Connection requests expire after 7 days, and there's a short cooldown after a pass or unmatch.
How do subscriptions and billing work?
Stackmate is free to join. Optional Plus and Pro plans add more daily swipes, open requests, and undo. Subscriptions are billed through the App Store (iOS) or Google Play (Android) and renew automatically until cancelled.
- Manage or cancel: iOS — Settings → your name → Subscriptions. Android — Play Store → Subscriptions.
- Refunds are handled by Apple or Google per their policies. We can't issue store refunds directly, but email us and we'll help.
Where can I find Stackmate's privacy policy and terms?
See our Privacy Policy for how we collect, use, and protect your data, and the Terms of Service for the rules of using Stackmate. You can request a copy of your data or ask questions anytime at support@stackmateapp.com.
How do I delete my account?
You can delete your account in the app: Profile → Settings → Delete account. This removes your profile, matches, and messages. You can also start the process at stackmateapp.com/delete-account.
How do I report a problem or a user?
To report a bug, email us with your device, app version, and steps to reproduce. To report a user, use the report option on their profile or in chat — reports are reviewed and repeated abuse leads to removal.